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02 9428 5156 sales@tajtravel.com.au

TERMS & CONDITIONS

By using Taj Travel for purchasing products or services, you are agreeing to the following terms and conditions.

Taj Travel ABN 66 511 669 011. Travel Agent Licence No 2TA5399 and a member of the Travel Compensation Fund.

General & Important Information:

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Taj Travelís relationship with you in relation to this website.

We make every effort to ensure all information displayed on the Taj Travel website is accurate; however, as information is accessed from our suppliers, we are not able to guarantee the accuracy of all information nor are we able to guarantee that the website is free of errors or faults.

You are solely responsible for the suitability of any travel services, which you purchase by means of the service. In particular, we are not liable for any inconvenience caused or expense incurred as a result of any unsuitability of travel services for use in association with other travel services, except to the extent that liability in relation to those matters may be imposed on us by legislation that cannot be excluded. Taj Travelís role in relation to your travel arrangements is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable.

We do not endorse or recommend any particular airline or service provider, nor do we vouch for the accuracy or completeness of the information provided by third parties in relation to their products and services. Information provided through the service is provided in good faith, and is subject to amendment at any time without notice. You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the Service.

Airline Bookings:

It is your responsibility to verify all the information at the time of booking and ensure that names match as they appear on your passport. Charges will apply where a booking is changed or tickets are re-issued or cancelled.

Prices quoted in the airline booking search engine are subject to seat availability and conditions and are subject to change without notice. Prices are not guaranteed until paid in full and documents have been issued. We reserve the right to change information published on the website at any time. We are not liable to you or any other person for any loss in connection with the use of a linked site.

Prices displayed include pre-paid taxes only where specified and are subject to airline availability and change. Some taxes and surcharges are not pre-payable; it is your responsibility to pay these to the airline when required. Any fare or tax change will be notified to you prior to you completing the booking and ticketing.

We reserve the right to amend your booking in consultation with you in the event of an error by the airlines, distributor or third parties. In such events additional fare charges may have to be paid by you and/or your itinerary may need to be changed to comply with either the fare rule and/or availability of seats.

Taj Travel reserves the right to charge amendment or cancellation fees depending on circumstances and airline conditions. Please contact us for a schedule of fees.

Some products and airlines services are non-cancellable or non-refundable, and have other information relating to itinerary and refunds. You should read the flight rules for each ticket. You are responsible for complying with the airline's rules in relation to check-in times, reconfirmation of flights or other matters. We accept no responsibility for any issue arising due to non-compliance with rules set by the airline.

The airline reserves the right to change the fare conditions and class of travel at any time. Routing restrictions and other special conditions may apply. You will need to verify with the airlines in regards to frequent flyer programs & the eligibility of earning points on that specific booking. We recommend you retain copies of your ticket and boarding pass.

We strongly recommend you reconfirm all onward and return flights with the relevant airline at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We take no responsibility for any flight rescheduling en route.

Cancellation / Refund:

All requests for cancellation must be in writing and all issued documents (if any) must be returned at that time.

Your request for refund of an airfare booked with Taj Travel is governed by the terms and conditions of the airfare you purchased and are as determined by the airlines. Many fares are non-refundable. Airline charges or cancellation fees may apply to your particular airfare. Taj Travel will also charge a fee for processing any refund and please contact us for a schedule of fees. For refunds, the turnaround may take up to 12 weeks and is beyond the control of Taj Travel.

Where refunds are due to you from third party suppliers of travel products or services, Taj Travel will provide reasonable assistance to you in claiming such funds from those suppliers. As part of the terms of sale, holiday operators are not obligated to accept any cancellations and the operator may charge you a cancellation fee. This cancellation fee may vary between operators. Once you have purchased a holiday or service, there may be a charge to effect other amendments if permitted by the holiday or service. We are not the operator of any holiday program and we are not liable for any variances in quality from the information supplied to us by the holiday provider. It is your responsibility to understand the travel, room and bedding and meal arrangements that pertain to the holiday package prior to proceeding with the booking.

Credit Card:

You authorize Taj Travel to charge all fees incurred to the nominated credit card (2% on Visa & Master Card and 4% on American Express). If payment is not approved from the card issuer or agent, you agree to pay us all amounts due on demand. Any confirmed booking is subject to your credit card approval for the transaction. In an event where your credit card is not approved, we hold no responsibility for any subsequent non provision of services.

Holiday Packages:

We act as disclosed agent for third party suppliers and your contract is directly with them. Bookings are subject to the supplierís terms and conditions and policies and you should read these before proceeding with your booking. Our role as agent is limited to facilitating bookings and arranging documentation, payments and refunds, as applicable. The prices are correct at date of brochure publication, quote and time of booking, but may fluctuate due to changes in surcharges, fees, taxes and currency.

We are not the operator of any holiday program and we are not liable for any variances in quality from the information supplied to us by the holiday provider. It is your responsibility to understand the travel, room and bedding and meal arrangements that pertain to the holiday package prior to proceeding with the booking.

You permit to us supplying your billing, payment and identification information to third parties with whom you enter into transactions using the service. We may also provide such personal information to third parties as is required to complete your booking. You accept that the recipients of this disclosure may not have in place privacy policies equivalent to Taj Travel.

Immigration:

Matters relating to complying with the laws and regulations of all immigration authorities are solely your responsibility.

Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. Either airline staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate Visa.

Some countries will not allow you to enter without proof of a return or onward ticket. Airline check in staff at your point of origin may deny boarding you. If you proceed to book a one way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations. You should familiarise yourself with any health or visa requirements that may be applicable in the areas you intend visiting. We recommend before travelling you check the Department of Foreign Affairs and Trade website for any applicable travel advisories relevant to your booking. Their website is located at: www.dfat.gov.au/travel

Insurance:

We STRONGLY recommend travel insurance to cover loss, damage, illness, injury or other unexpected circumstances and offer competitive quotes.

Liability:

Taj Travel Service does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial action, damages for disappointment, physical and psychological injury, and loss of or damage to property of whatever nature, in connection with you use of or inability to access this site or the purchase and use of any products and services supplied via this site.

This limitation of liability applies to all damages of any kind including compensatory, direct indirect or consequential damages, income or profit, personal injury claims of third parties. Under circumstances where liability cannot be excluded, such liability will be limited to the value of the purchased goods and services.

These terms & conditions are governed by the laws in force in New South Wales, Australia and you submit to the non-exclusive jurisdiction of the Courts of New South Wales, Australia. We may change or modify all or any part of these terms and conditions by posting changes to the Site.